Key Responsibilities:
Merchant Success:
- Build trusted relationships with our Business Development Executives.
- Actively monitor the implementation of our solution in our merchants’ business.
- Contribute ideas and insights to improve merchant engagement and growth.
- Be the voice of our merchants by providing valuable feedback received on our products and services.
- Take ownership and pride in driving merchant success at scale, by identifying common trends and needs of our merchants.
Data Analysis:
- Collect and analyse operational data to identify trends and areas for improvement.
- Prepare reports and presentations summarizing key performance indicators.
- Assist in making data-driven recommendations for process enhancements.
Process Optimization:
- Participate in the development and implementation of streamlined processes.
- Identify and propose solutions to operational challenges.
Contribute to continuous improvement initiatives.
Cross-functional Collaboration:
- Collaborate with various departments to ensure smooth communication and coordination.
- Support project teams in the implementation of new processes or initiatives.
- Foster a positive and collaborative working environment.
Documentation:
- Maintain accurate records of operational activities.
- Document and update standard operating procedures (SOPs).
- Ensure compliance with company policies and procedures.
Qualifications:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Proactive attitude and eagerness to learn.
- Ability to work collaboratively in a team environment.
- Proficiency in Microsoft Office Suite.
