Responsibilities
• Perform installation, moves, changes, upgrades, decommissioning, configuration, testing, firmware upgrade and other planned requests on end user device.
• Perform first and second level support for applications.
• Troubleshooting and resolving IT related incidents.
• Diagnose Win 10, 11 issues.
• M365, Azure AD administration.
• Google account creation.
• Constantly communicate with client the status of the IT related incidents.
• Assist procurement for corporate laptop, docking station and monitor.
• Third party vendor escalation for Dell hardware, Xerox printer issues.
• Singtel helpdesk escalation for Google, O365 backend issues (includes email routing and TXT record)
• Escorting vendors to Server room.
• IT Audit & Hardware asset management.
• Perform other task that may be assigned by Customer and fulfil customer expectation.
Requirements
• Tertiary in Information Technology/Information System/Computer Science or other relevant disciplines.
• 2 - 4 years IT Outsourcing experiences
• Possess knowledge in Asset Management.
• Knowledge/provisioning /profile administration on Active Directory, MS Teams
• Strong customer service focus.
Basic 1st Level troubleshooting:
- Applications
- MS Office (including Outlook & OWA / O365)
- Google mail
- Azure
• Escalation to vendors for Hardware issues
• Self-motivated and pro-active in resolving issues. Effective interpersonal skills, both written and oral. Good analytical and problem solving skills combined with the ability to provide quick resolution to problems or escalations.
Licence No: 12C6060
