Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?
Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an ambitious team of 700 that’s rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
To support our students, we have built / purpose of role
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset. This is a hybrid full-time position, based in Singapore. Regret that we are unable to offer visa sponsorship for this role.
What are the main responsibilities for this role?
- Reporting and Documentation: Generate reports and extract data pertaining to leads from both event and non-event sources. Sort and extract data from event reports and registration lists.
- CRM Management: Maintain accurate and up-to-date records of all leads, interactions, and progress in the Customer Relationship Management (CRM) system.
- Sales Support: Collaborate with the sales team to provide them with the necessary information and support during the sales process, including (but not limited to) generating service agreements, taking down meeting minutes, and providing reports.
- Office Maintenance: Oversee general office maintenance, including ordering supplies, coordinating repairs, and ensuring a tidy and welcoming workspace.
- Coordination with Internal Teams: Liaise with different departments to understand their procurement needs and ensure timely delivery of goods and services.
- General Administrative Support: Assist with other administrative tasks, such as managing office supplies, scheduling meetings, and supporting office operations as needed.
What skills and experience are required?
- Proficient in English - Spoken/Written
- Experience in Customer Service, Customer Success
- Proven experience in a sales support or administrative role, preferably in a sales or customer service environment.
- Proficiency in Google Docs, Sheets, Slides and CRM software is a plus.
- Excellent communication skills, both verbal and written.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Ability to meet deadlines and work effectively in a fast-paced, team-oriented environment.
- Prior experience in the Education or professional services (e.g. marketing agency, financial services, management consulting, hospitality, etc.) sector and using CRM (Salesforce) and multiple systems and platforms will be advantageous
Why work for Crimson?
- Rapidly growing start up, with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure - our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year, we love to ‘Level Up’ (it’s one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If you're passionate about growing in a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
