- Report to the Operation manager on all matters relating to outlet matters
- Ensure Efficient operations of the outlet(s) as designated
- Provide prompt and efficient support to executive management of ACE group
- Manage all Retail Assistant, provide adequate training and guidance where necessary for optimal performance
- Maintain effective communication between area of responsibility
- Ensuring good customer service at assigned outlets
- Carry out duties assigned by Retail Managers/ Supervisor
- Ensure staff are diligent and complete their assigned responsibilities while on shift
- Make sure inventories are sufficient while not overflowing
- Check that products have yet to expire and promptly remove the expired ones
- Cash register upkeep (Checking for missing cash)
- Cross-sell products and introduce new ones
- Resolve customer complaints, guide them and provide relevant information
- Track transactions on balance sheets and report any discrepancies
- Handle merchandise returns and exchanges
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