- Tickets escalated from Service desk - Printer / Wi-Fi / Software issue / Hardware issues / CCTV.
- OEM - vendors for hardware replacement ( DELL / HP )
- Shop floor specific software basic trouble shooting.
- Manage vendor site visit for Hardware issues.
- Hardware provision for customer end users
- Help users with email activation, first time login in laptops and configure profile.
- OS Installation / Software installation for Desktop / Laptops
- Shop floor visits in case of P1 issues during shifts and on-call rotation during weekends
- Also handle VIP End Users.
- Asset Management
- L1 Network and Server troubleshooting skills
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