As an Collections Analyst, you will assist the Senior Associate in taking ownership of invoicing customers, processing payments, and reconciling customer accounts. Your role will involve ensuring timely follow-up on overdue payments and handling customer inquiries regarding billing. You will collaborate with internal teams, maintain accurate records, and proactively identify opportunities to improve processes, resulting in enhanced efficiency and effectiveness in managing credit limits and terms.
Duties/Responsibilities
· Generate and distribute accurate invoices on a timely basis
· Manage debt collection from clients
· Respond to client inquiries and resolve billing discrepancies and disputes
· Run eGIRO / eDDA / other direct debit collections within the stipulated timeline and follow-up action on unsuccessful deduction
· Ensure that invoices and incoming receipts are accounted for in the system
· Follow up on unidentified receipts and ensure that receipts are updated promptly
· Maintain accurate and up-to-date records of client accounts and payments
· Prepare statements of accounts for clients
· Liaise with relevant stakeholders to address any customer inquiries or concerns
· Verify the accuracy of financial or transactional data (Data entry, administration duties and other ad-hoc duties when required)
You should be (qualifications)
. Interest in finance and working with numbers.
. Attention to detail in tracking and reconciling financial transactions.
. Enjoying communication and building relationships with customers and internal teams.
. Problem-solving skills in resolving payment issues and discrepancies.
. Opportunities for career growth and advancement within the finance field.
. Associate degree or equivalent
. Experience in accounts receivables / collections will be an advantage
