Job Description:
- Provide on-going application support and be involved in various stages of the SDLC with lead project teams.
- Perform user requirement analysis for the development / implementation of new systems and/or enhancements to existing systems.
- Evaluate potential solutions and make recommendations to resolve business problems.
- Involvement in the system integration testing phase prior to implementation.
- Plan and coordinate end-user training for any system implementations or enhancements.
- Liaise closely with business users and build good rapport.
- Liaise closely with project teams on test case reviews, application testing, supporting application patches and upgrades in accordance with project methodologies and policies.
- Support the team in defining project requirements, tracking and documentation.
- Provide 24/7 primary application maintenance support, rotational basis.
- Liaise closely with interfacing systems users and support teams on routine support issues or enhancements.
- Assist team in Change Approval Board and Pre-commissioning preparations.
- Lead team and front users in problem investigations and resolutions.
- Review Vendor SLA reports.
- Create/Update SOPs.
- Support transition phases from project to operations.
Requirements / Qualifications:
- Successful track record in service management, user and vendor management (good to have).
- Experience in MS Windows environment & application support.
- Strong analytical skills and ability to work independently.
- Experience in healthcare industry is an added advantage.
- Degree in Computer Science, Computer Engineering or equivalent.
- Experience in SAP Applications/Modules is an added advantage.
