About Collectius
Collectius is one of South East Asia’s leading Fintech company in the debt management industry, with operations in Indonesia, Philippines, Singapore, Malaysia, Thailand, Vietnam and India. We are using technology and empathy to create the best customer experience and operational excellence to support our 8 million customers in becoming debt free.
Together with IFC (a member of the World Bank Group and minority shareholder in Collectius), Collectius is actively working on improving industry practices and promoting best resolution practices. As an example, Collectius has implemented a company policy that replaced the word 'debtor' – a term that has been traditionally perceived to be negative – with 'customer’.
Currently Collectius manages 8 billion USD outstanding debt from 100+ clients across banking and financial institutions. To support our growth ambitions, we are looking for high-performers who want to grow the business with us!
Overview
We are looking for a hands-on, proactive Director of Operations (Collections) who is enthusiastic about making a difference in an ever-growing organization and always hungry for growth!
Responsibilities
Operations:
- Oversee and lead overall operations to ensure the monthly collection targets are met.
- Implement effective Standard Operating Procedures (SOPs) for both outsourced and in-house collection processes, aligning them with operational requirements and direction.
- Review monthly performance, provide recommendations to the Senior Management, and set effective collection strategies to achieve the company's monthly targets and ensure continuous improvement of the recovery rate.
- Collaborate closely with other teams, regional offices, and country offices to learn best practices and support the integration of risk management.
- Utilize historical data to forecast future collections.
- Maintain a working knowledge of the industry, including understanding challenges and opportunities in the sector.
- Strive to meet each client's requirements and exceed expectations.
- Ensure 100% compliance with relevant regulations.
- Handle complaints effectively to maintain good relationships with all stakeholders.
- Optimize costs while enhancing revenue.
- Source and build relationships with other stakeholders and potential business partners.
- Perform other ad-hoc tasks as assigned by the management.
- Experience working within a Collections Agency is an advantage.
People:
- Align the right people with the appropriate duties and maintain their motivation and engagement.
- Delegate tasks and provide continuous support and encouragement to the team for their ongoing development.
- Working with Countries to improve the performance of the collectors and ensure all collectors meet their scorecard
- Quality monitoring.
Systems:
- Demonstrate excellent problem-solving skills and strive for operational excellence.
- Generate innovative ideas for process improvements and think outside the box.
Culture:
- Set the right example and serve as a driving force behind changes within the organization.
Requirements:
- Bachelor's degree in business, law, or related fields from a reputable institution.
- 7-10 years of relevant Collections experience as Head of Operations or in a similar role, preferably within the financial industry, Asset Management, or Collection Agency.
- Superior knowledge of industry regulations and operational guidelines, along with solid knowledge of business functions and data analytics.
- Familiarity with Collections reporting, including experience in analyzing and presenting findings to the business,as well as tracking and disseminating key data.
- Proven track record of managing a successful team of more than 100 members and possessing excellent organizational and leadership qualities.
- Curious, driven, and committed to bringing innovation and continuous improvement.
- Strategic thinker with a "can-do" attitude.
- Excellent communication skills with the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly.
- Detail-oriented with a strong focus on execution capabilities.
