COMPANY DESCRIPTION
NTUC Health Co-operative Limited (NTUC Health) is an NTUC social enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic
RESPONSIBILITIES
To provide basic care coordination, discharge planning, monitor/evaluate and education for clients and their families on Home Care Service received.
a) Service Coordination Management
- To administer the coordination of service requested by new clients. To ensure proper documentation on the systems and paper filing are completed on a timely basis.
- To conduct regular home visits & telephonic follow up to build rapport, obtain feedback and engage clients and their caregivers
- To work closely with internal stakeholders when applicable to ensure the smooth delivery of service, i.e. Home Personal Care (HPC) service is carried out by Care Associate (CA).
b) Administrative Management
- To arrange for reassessment of care plans with clients on a 6-monthly basis. This is to determine if the client requires to continue to receive the service.
- To manage monthly transport/ad-hoc claims and prepare reimbursement requests for submission to HR (for locum doctors, locum care staff or as required).
- To conduct regular telephonic follow up to engage with clients and obtain feedback on the services rendered.
- To assist in application for SMF Consumables.
- To work closely with Operations and Nurse Manager on discharging clients from service.
- To provide any other ad-hoc administrative general support to the Home Care team as assigned.
c) Service Development
- To be involved in regular programme development and evaluation in order to meet the needs of an evolving eldercare sector.
d) Additional Responsibilies
- Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
- Keeping updated with ISO requirements.
- Diploma or Advanced Diploma in healthcare related disciplines.
- Minimum 3 years' experience in community healthcare settings in Singapore
- Good knowledge of the geriatrics and community services
- Proficiency in MS Office applications
- Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
- Good interpersonal and writing skills
- Good team player and multi-tasker
- Good communication skills (oral and written)
- Passion in community services and service oriented
- Good judgement and decision making, problem solving skills
- Independent, resourceful and self-motivated
- Meticulous and have an eye for details
- Proficiency in Chinese is essential as majority of our clients are Chinese-speaking
