Job Summary:
Join our team as a Change Manager, where you'll orchestrate the seamless transition of pre-production application testing environments. Your role involves coordinating teams, identifying necessary resources, and ensuring compliance with internal standards. You'll also lead complex software deployments, taking ownership of planning, execution, and communication. If you're adept at managing multiple workstreams and resolving conflicts effectively, we want you on board.
Duties include, but are not limited to:
- Provisioning of the technical environment, which enables pre-prod testing with production data
- Planning and execution of complex software cutover events, according to processes and standards
Responsibilities
• Coordination of designing, planning, building and final provisioning of pre-prod application testing (PAT) environment, consisting of applications from different units and using production data
• Identify technical skills and resources required for provisioning of PAT environment and work with the respective functional leads, to build a working team, sized for the task.
• Ensure coordination of the team’s work, acting as the Scrum Master (ensuring work planning, tracking, prioritization etc.)
• Ensure deliverables of working team are in compliance with internal standards, processes and policies.
• Liaise between working team and Change Management, Infrastructure Management, Security Management and other applicable processes and standards, ensuring quality input is obtained by the reviewing/approving body.
• For complex software deployments (cutovers):
- Work with project director, to plan and scope software release event(s)
- Take accountability for the entire event planning, across all participating systems and users
- Own the runbook, as the foundation of structured execution of actions during cutover window
- Ensure required communication alongside the progress of cutover steps
- Secure auditable artefacts for sensitive steps and decisions undertaken during the event
• Manage multiple work-streams concurrently and effectively resolve issues or conflicts.
Requirements:
Minimum 12 - 17 years of experience and out of which, minimum 5+ years of release management using JIRA.
• Experience in provisioning technical testing & production environments in multi-countries, open source, cloud-ready ecosystem.
• Working knowledge of various cloud supporting technologies (i.e. Open Shift, APIs, Kafka, VPC, GTM…)
• Hands-on Experience in IT environment observability, on infrastructure and application level
(Elasticsearch, Logstash, Grafana/Kibana, AppDynamics).
• Knowledge on CI/CD tools, flow mechanism other supporting tools and processes.
• Knowledge on API, Queue handling and Caching Techniques (Kafka, Redis…).
• Knowledge of Site Reliability Engineering principles regarding performance, reliability, monitoring and alerting.
• Ability to communicate effectively with IT and business senior stakeholders.
EA License No. 01C4394 • RCB No. 200007268E • Lim Jia Jie EA Registration No. R22108969
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