Position Overview:
Seeking a motivated and compassionate Clinic Assistant to join our healthcare team. You will play a crucial role in providing efficient and high-quality administrative support to ensure smooth clinic operations. You will be responsible for assisting the doctors, managing appointments, and delivering exceptional customer service.
Responsibilities:
1. Patient Registration:
- Greet and register patients upon arrival, ensuring accurate demographic and medical information is collected.
2. Medical Records Management:
- Maintain and update patient records, ensuring accuracy and confidentiality.
- Prepare medical records for patient visits, including necessary forms or documents.
3. Administrative Support:
- Provide administrative assistance and manage inventory and stock levels of supplies, placing orders as necessary.
- Handle phone calls, emails, and other forms of communication, responding to inquiries or directing them to the appropriate staff members.
4. Billing and Payments:
- Process medical billing, including verifying insurance and collecting payment.
- Assist patients with billing inquiries, explaining charges, insurance policies, and payment options.
5. Patient Assistance and Customer Service:
- Ensure a friendly and welcoming environment for patients.
- Assist patients with completing forms, scheduling follow-up appointments, and addressing their general inquiries.
- Liaise with healthcare providers, external organisations, and insurance companies to facilitate patient referrals, laboratory tests, and other services.
Requirements:
- High school diploma or equivalent; additional relevant certifications or vocational training will be an advantage.
- Proficiency in using basic computer applications.
- Excellent communication skills with the ability to interact professionally with patients and healthcare professionals.
- Strong organisational skills and attention to detail. Ability to multitask and work well in a fast-paced environment, managing competing priorities effectively.
- Fluency in English is required; proficiency in additional languages commonly spoken in Singapore (e.g., Mandarin, Malay, Tamil) is advantageous.
Additional Information
- Years of Experience: None to 2 years
- Job Type: Full-Time
- Clinic experience would be preferred but not necessary
- Please contact: [email protected]
