1. Invoice Generation and Distribution. Generating invoices accurately and timely for goods or services rendered to customers. This includes ensuring that invoices contain all relevant information such as invoice numbers, payment terms, and itemized charges. Additionally, distributing invoices to customers via mail, email, or electronic invoicing platforms.
2. Payment Processing and Application. Recording and processing customer payments received through various channels, including checks, credit cards, electronic funds transfers (EFTs), and online payment portals. This involves accurately applying payments to customer accounts and reconciling payments against outstanding invoices.
3. Customer Inquiries and Dispute Resolution. Responding to customer inquiries regarding invoice discrepancies, payment issues, or billing disputes in a timely and professional manner. This may involve investigating payment discrepancies, coordinating with internal departments or sales teams, and working with customers to resolve outstanding issues to ensure timely payment.
4. Aging Analysis and Collections. Monitoring accounts receivable aging reports to identify past due accounts and following up with customers to collect outstanding balances. This includes sending reminder notices, making collection calls or emails, and negotiating payment arrangements or settlement agreements with delinquent customers to expedite cash collections.
5. Credit Risk Assessment. Assisting in evaluating the creditworthiness of new and existing customers by analyzing credit applications, financial statements, credit reports, and payment history. This involves assessing credit risks, establishing credit limits, and recommending credit terms or payment terms to minimize bad debt losses while maximizing sales opportunities.
6. Reporting and Analysis. Assisting in the preparation of AR aging reports, cash flow forecasts, and other financial analyses to monitor the performance of the AR department and identify trends or areas for improvement. This may involve analyzing key performance indicators (KPIs) such as Days Sales Outstanding (DSO), bad debt reserves, and collection efficiency to support decision-making and financial planning.
