- Support day to day operations and fulfillments requirements within the stipulated time frame set with the clients with the Customer Service Assistants.
- Support ad-hoc request from customers and provide customer support when necessary.
- Ensure daily, monthly reports are updated and provided to the client on a timely basis.
- Ensure Exceptional Reports are updated.
- Collaborate with other departments to ensure smooth phasing in of client’s operations, delivery of consistent and quality services.
- Act as a conduit to customers and local operations team to ensure all requirements and data integrity are met.
- Follow up with customer on order forecast/update delivery status, inventory planning & forecast.
- Additional functions mandated by Management.
- Understand transportation cost and plan schedule to maximize profit.
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
- Making sure that workplace safety rules & DSV Policy are being followed
- Ensure all customers' standard operating procedures are followed and updated
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