"To be the most loved everyday food and groceries destination!" - that’s our mission at foodpanda (small ‘f’).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores — foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives.
We are seeking a Senior Product Manager (Evaluation & Rewards) to be responsible for crafting comprehensive user experiences centered around points and rewards to enhance customer retention. Your scope will encompass ownership of diverse retention tools, including partner points, sponsored rewards and deals, vendor rewards, and a centralised points wallet. You will be collaborating closely with marketing, engineering, design, and data teams, you will formulate and implement a product strategy aimed at rewarding users, fostering loyalty through sustained value for those who regularly engage with the platform.
What's on the menu:
- Setting the vision, product strategy and roadmap to drive growth and business impact.
- Defining metrics to measure the health and success of your products and initiatives.
- Running experiments to support your product decisions with data.
- Identifying and executing on opportunities to optimise acquisition funnel and improving user onboarding.
- Understanding user needs and building delightful user experiences in collaboration with the design team.
- Aligning with business stakeholders and other product teams to drive meaningful outcomes and ensuring cohesive user experience.
- Leading product execution and helping your squad members thrive.
- Working closely with the engineering teams across products to build scalable and robust solutions.
- Keeping apprised of innovations and trends in the industry as well as emerging technologies, and inspire teams to stay ahead of the curve.
What you can bring to the table:
- Bachelor's degree in Business, Computer Science, Natural Science Studies, or a related field.
- Proven experience of around 6 or more years in successfully building products for consumers in growing markets (experience in consumer facing products is strongly preferred).
- Efficient in developing product strategies and roadmaps, deriving insights from data and understanding high-level technical architectures.
- Obsessed with the user experience and have a track record of successful collaboration with designers.
- Experience running experiments and leveraging qualitative and quantitative data, balanced with product sense, to drive product decisions.
- Good at leading and influencing, and demonstrated product leadership in the past.
- Solid experience in leading agile teams and great at turning epics into well-structured user stories.
- Curious growth mindset, not afraid of challenging the status quo, and thrive in a fast-paced and dynamic environment.
- Good in dealing with ambiguity and able to balance priorities.
- Excellent communication, presentation, and interpersonal skills.
What we offer:
- A dynamic and challenging work environment.
- A company committed to developing you personally and professionally.
- A great working atmosphere with regular company and team events.
- A vibrant and international team committed to diversity and inclusion.
- Responsibility from day one in a fast growing and global company.
- Other benefits include free food, health and dental insurance, and learning and development opportunities!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.
