- Monitoring and managing the entire customer service process
- Resolving customer issues brought to our attention in a timely and effective manner
- Creating procedures and policies for effective customer service
- Liaising with other functions such as marketing, business development and partnership to align customer service goals and initiatives
- Proactively review customer journeys to identify opportunities for improvements to achieve excellent customer experience
- Create presentations, training materials and conduct trainings / briefing sessions to on-site and off-site operations team
- Continuously embrace technology and innovation to simplify or automate tasks for operation processes to drive cost savings and efficiency
- Ensure that Standard Operating Procedures (SOPs) are kept updated
- Provide administrative support and perform ad-hoc duties as assigned
Requirements:
- Diploma in Operations or equivalent with at least 3-4 years of relevant working experience
- Prior working experience in Real Estate industry
- Strong proficiency in Microsoft Word, Excel & Powerpoint
- Fast and independent with strong analytical and problem-solving abilities
- Ability to drive change and provide continuous improvement ideas
- Possess good interpersonal and communication skills
- Experience managing several stakeholder relationships across suppliers, internal and customers
- Handle multiple projects in a fast-paced environment with the ability to learn and apply new concepts and tools quickly
Should you be interested in this position, please contact Terence at +65 9645 4048 your resume directly for fast respond.
Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.
We regret to inform that only shortlisted candidates will be notified.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolkelly.com.sg/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.
PERSOLKELLY Singapore Pte Ltd • RCB No. 200007268E • EA License No. 01C4394• Reg. R23116141 Le Cong Thang
