The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.
Job responsibilities:
- Monitor user behaviors for the Indonesia market and provide feedback relating to the intelligent customer service in Indonesia language.
- Analyze bot operation data to extract valuable user insights.
- Work closely with the algorithm team and relevant project stakeholders, aim to enhance the model's precision and recall capabilities through data annotation and evaluation in Indonesian.
- Complete other day-to-day operation tasks.
Qualifications:
- Bachelor's Degree with at least 1 year of intelligent annotation or related operation experience.
- Able to read and write in Indonesian (oral & written) with relevant certification [min. grade III of UKBI (Uji Kemahiran Berbahasa Indonesia) or equivalent] to analyze spoken and written content from the customers based in Indonesia.
- Be skilled in analyzing cases and structuring operational improvements.
- Self-motivated with a positive attitude and a proactive approach to tasks.
- Able to adapt to a fast-paced environment, and comfortable with meeting tight deadlines.
- Be creative while generating solutions, including using technology and tools, to enhance the quality of individual and team outputs.
- A deep interest in AI, human behavior, and user experience in customer service is essential.
Interested applicants please submit your resume to [email protected] or click Apply Now button.
We regret to inform that only successful applicants will be contacted. Thank you.
Claudia Kueh Kee Jinq (R1880247)
Manpower Staffing Services (S) Pte Ltd
EA License No: 02C3423
