Job Descriptions
- Work closely with the managers in front desk operations management
- Greet and welcome guests upon arrival with a warm and professional demeanor.
- Establish and maintain positive relationships with guests throughout their dining experience.
- Ensure personalized service by addressing guests by name and anticipating their needs.
- Manage and coordinate restaurant reservations efficiently.
- Maintain an organized system for reservation records and guest preferences.
- Ensure smooth and efficient seating of guests, taking into consideration preferences and special requests and communicating it to the appropriate departments.
- Handle guest inquiries, concerns, or requests promptly and professionally.
- Coordinate private events for large group reservations
- Identify and acknowledge special occasions such as birthdays or anniversaries.
- Coordinate with the culinary and service teams to enhance the guest experience during special events.
- Solicit feedback from guests and ensure their satisfaction with the dining experience.
- Communicate guest feedback to the management team for continuous improvement.
- Identify VIP guests and regular patrons, ensuring they receive special attention and recognition.
- Build relationships with repeat customers to enhance loyalty.
- Promote restaurant promotions, events, and upsell menu items when appropriate.
- Stay informed about daily specials, featured dishes, and wine selections.
- Perform appropriate cashier activities as and when required
- Service support as and when necessary.
Job Requirements
- At least 3 years relevant experience.
- Diploma in hospitality management, Business Administration, or related field preferred.
- Experience in using Sevenrooms or other Reservation system preferred.
- Proven experience in a guest relations or customer service role, preferably in a fine dining setting.
- Excellent communication and interpersonal skills.
- Impeccable grooming and professional appearance.
- Ability to work evenings, weekends, and holidays as required.
Benefits
- Health benefits
- Performance bonus-Monthly incentives
- Professional development opportunities
- Meal discounts and complimentary meals
- Uniform allowance
- Employee recognition program
- Team building activities.
- Employee referral program (Terms & Conditions apply)
