Job Responsibilities and Duties
- Speaking with clients over the phone and online.
- Understanding client needs and objectives.
- Addressing enquiries and resolving concerns efficiently and proactively.
- Processing client orders or complaints.
- Building client relationships.
- Documenting calls and filing written reports.
- Reporting to a group manager and working with the team to achieve targets.
- Attending meetings and training programs.
- Prepare monthly reports such as
- Stock balance reports and billing reports for 3PL & 4PL clients
- Sample report for Inter-company
- Warehouse utilisation report (Migrant to Power BI)
- Secondary assembly services billing for Inter-company
- Support in business development efforts through maintenance of customer satisfaction and solutioning of value creation opportunities (3PL & 4PL).
- Review 3PL, 4PL, inter-company W&D agreements and assist in preparing agreements.
- Attend to other ad-hoc duties as assigned.
Job Requirements
- Have obtained at least a GCE 'O' or 'N' Level.
- Preferable with at least 1 year of call centre experience in any industry
- Proficient in Microsoft Excel
- Power BI and Business Central will be added advantage.
- High-level written and verbal communication skills.
