Salary: Basic $2,601 - $3,300 + VB
Time: Monday - Friday (8.30am to 5.30pm), alternate Saturdays (8.30am to 12.30pm)
Location: Senoko Road
Responsibilities:
- Overall in charge of the CSO and CSA team (frontline team).
- Champion the front line image of the Company to customers.
- Ensure accountability and integrity operational readiness of frontline team.
- Promote and enhance frontline team’s image and capability.
- Develop the team to achieve excellent service level, productivity and efficiency.
- Ensure compliance to company policies, financial, process and industrial standards.
- Develop all necessary policies and procedures to ensure the team’s operation is effectively maintained to ensure maximum efficiency.
- Ensure staff are appropriately trained and motivated to carry out their responsibility to the required standards.
- Deal openly and promptly with any problems and effectively identify and manage risk as appropriate.
- Constantly review and streamline workflow and working conditions in order to achieve labor turnover and efficient operation.
- Provide the point of escalation for team for any operational issues.
- Prepare reports & present recommendations to external stakeholders and management.
Requirements:
- Min Diploma level.
- Possess excellent interpersonal communication skills (written & verbal), customer centric mindset and problem solving ability.
- Computer savvy (MS Office, CRM system).
- Prior experience of at least 1-2 years in leading a team of customer service and general administration team (same service of commercial vehicles) or similar trade (automotive/logistics/industrial).
- Possess strong leadership skills.
- MS Office Skills.
By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.
Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.
https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data
We regret to inform you that only shortlisted applicants would be notified.
Dynamic Human Capital Pte Ltd | EA License No.: 12C6253
Lon Kei Hin | EA Personnel No.: R23116368
