12-month contract - eChannels Service Centre Officer (Private bank)
• Ensure activities performed are in compliance with relevant regulations and internal policies.
• Strong commitment to quality service and a desire to drive innovation and continuous process improvement initiatives.
• Support the clearance of Long Form Deficiency and signature verification of Operational Documents such as Corporate Action Reply Letters, Subscription of Private Equity Documents, Investment Related Forms etc.
• Maintain the knowledge database of the E-Channel Service Center.
• Document and maintain the Client’s requests/enquiries received in the Bank’s ticketing tool, keep control over the issues list and see through each issue to closure in a timely manner.
• Act as Subject Matter Expert for a specific focus area e.g. Authentication, Trading, Payments etc.
• Support any ad-hoc tasks / requests as assigned from time to time.
• Required to work night shift if needed but not often 6 months contract (Maternity Cover ) - Client Onboarding (i.e. 5pm to 2am)
• Provide support as a team also for Hong Kong Public Holidays.
• Demonstration of appropriate values and behaviours including but not limited to standards on honesty and integrity, due care and diligence, fair dealing (treating customers fairly), management of conflicts of interest, competence and continuous development, adequate risk management, and compliance with applicable laws and regulations
REQUIREMENTS
• Communication talent i.e. confidently leading a discussion, managing conflict situation, efficient and goal oriented communication style
• Meticulous and efficient working style
• Ability to work under pressure
• Able to work with minimal supervision and a team player
• Proactive, hands-on and solutions-oriented
• Good analytical and problem solving ability
• IT savviness
• Degree with at least 1 year of related banking working experience
• Previous experience in client service or call centre is preferred
• Good understanding of Banking and financial products
Salary: $ 3300 - $3800
Location: East
Working hours: Hybrid – 2 WFH / 3 WIO
9am – 6pm
Please state your availability, current and expected salary in the resume.
Qualified or interested candidates, please visit our GMP website at www.gmprecruit.com/current_jobs/posting.aspx to apply for this position with GMP Job Code:
24150
Tel: 6233 0450
WA: 8755-5290
Bryan Huang (R22104680)
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | Bryan Huang | Registration No: R22104680
