- Advising customers in regard to all inquiries relating to RSG's product range.
- Interpreting, clarifying and realizing basic customer specifications for offers and orders
- Set up and monitor customer terms in regards to pricing (price agreements, contracts etc.), delivery terms and payment conditions in coordination with the relevant Sales representative.
- Support the Sales Team by subsequent follow-up of offers and outstanding payments.
- Entering customer orders for internal processing and planning. Coordinating, scheduling and monitoring of progress during processing / implementation.
- Assisting with and monitoring delivery and invoicing in coordination with Export department (esp. in regards to sensible countries, Letter of Credit transactions) and in contact to his / her designated customers.
- Providing commercial support and after-sales services to designated customers and subsidiaries.
- Noting, filing and update-initiating of customer relevant data (contact info, specific price agreements, delivery and payment terms, special transport notes etc.) in the ERP system and share files.
- Issuance of Purchase orders
- Follow up and monitor closely with suppliers' delivery schedule to confirm compliance with order confirmation
- Monitor stock levels and conduct monthly inventory meetings
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