Job Responsibilities:
• Responsible for providing level 1 support related to mobile applications for various projects.
• Provide level 1 operations support via phone calls, emails, whatsapps and troubleshooting via remote access technology.
• Adherence to SLA and KPI when dealing with members tickets and calls.
• Prepare daily shift reports.
• Maintain confidentiality with regards to information being processed, stored, or accessed.
• To support operations phone duties if required when on WFH arrangement as assigned by Superior.
• Other ad hoc duties as tasked.
Job Requirements:
• Diploma in any discipline, candidates with relevant experience may also apply.
• Minimum 1 year of relevant working experience in call centre environment / service industry (hospitality, retail).
• Strong proficiency in written and spoken English.
• Customer service oriented with good interpersonal and communication skills.
• Proficient in PC skills include MS office / G suite applications.
• Good team player with strong work ethics.
• 5 Days Week: 4 Weekdays + 1 Weekend (Alternating 2 shifts : 6.30am-3pm & 2pm-10.30pm).
