• Minimum 1 year relevant experience
• Provide timely and effective level 1 technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Research, resolve, respond to and document end user reported issues/inquiries.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
Preferred Skillset:
• Oracle Database
• MySQL Database
• Jira
• Excel
