- Diploma in IT/Computing or related certification
- Minimum 3 years relevant experience
- Strong technical knowledge and experience in supporting enterprise-level applications.
- Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
- Experience with databases and SQL query language.
- Familiarity with software development life cycle (SDLC) and ITIL principles.
- Excellent problem-solving and analytical skills.
- Effective communication and collaboration abilities.
- Ability to work under pressure and prioritize tasks in a fast-paced environment.
- Occasionally required to work late hours (to support application deployment) and weekends (to support UAT).
- Excellent communication and organizational skills.
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