Client Intro:
Our client is a global leader in consulting, technology services, and digital transformation. With a focus on innovation and sustainability, they offer a wide range of solutions to help businesses thrive in the rapidly evolving digital landscape, delivering value to clients across various industries worldwide.
Job Responsibilities:
• Support process redesign workshops to identify business process pain points, root causes and robust, scalable solutions to drive process efficiency and customer experience improvements that align vendor solutions to client requirements.
• Perform process and data analysis to understand current process performance, identify improvement opportunities and challenge current-state processes.
• Document business processes using industry standard business process modelling notations BPMN 2.0, and promote standardization and consistency.
• Develop KPIs and performance metrics to monitor the effectiveness of business processes. Continuously track performance, analyze data, and identify opportunities for further optimization.
Job Requirements:
• Passionate for internet and technology industries (Tech-savvy).
• More than 2 years of experience with leading consulting organizations working on transformation projects.
• Experience with Return-to-Supplier (RTS)/ customer service processes (warranty, spare parts, repair processes etc) in conjunction with the upgrade to SAP S4 Hana following a global template model is a plus.
• Proficient in process improvement analysis and business process re-engineering.
• Experience in the delivery and implementation of large change initiatives.
• Capable of working autonomously and managing tasks efficiently with tight timelines.
• A team player with excellent work ethic and communication skills.
• Good knowledge / appetite for some of the following themes:
(1) IT strategy & organization: Transformation Program and Change Management, IT Operating Model improvement, Process Optimization, Post Merger Integration / Sourcing, Shared Service Center and Cost Reduction Programs,
(2) Industrialization of IT operations: Globalization and Off shoring Strategies, Leverage of Cloud Computing, Improvement of Operational Excellence through Lean IT,
(3) Digital transformation: Digital architecture, Agile & DevOps methodology, Innovative Technology Capabilities such as Data Analytics, Internet of things, Blockchain.
• Commitment to professional excellence, as well as personal and professional growth.
• Flexible with domestic and international travels.
Next Step:
Prepare your updated resume (please include your current salary package with full breakdown such as base, incentives, annual wage supplement, etc.) and expected package. Simply click on 'Apply here' to drop your resume or email at [email protected].
Susmita Sahu
EA License No: 91C2918
Personnel Registration Number: R23114076
