JOB RESPONSIBILITIES
- Handle customer's calls
- Liaise with customers on matters such as schedules, rejects, orders etc
- Handle customer's complaints
- Monitor weekly sales backlog reports
- Liaise with Planning Department and warehouse for outstanding Sales Orders
- Download and receive of Sales Orders
- Filter Sales Orders’ lead time, pricing issues, New Sales Orders and related new projects etc
- Create and maintain customer codes in the ERP system
- Create and maintain customer's price lists
- Type and file quotations
- Invoicing, Issue Debit and Credit notes
- Monitor customers' payment & shipping schedules
- Prepare related documents such as Packing List and Proforma invoice for shipment
- Maintain sales reports on a regular basis
- Any other ad-hoc duties assigned.
JOB REQUIRMENTS
- Higher secondary/Pre-U/A level/College, Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma in any field
- Proficient in Microsoft Excel
- Able to handle Mandarin Speaking customers' complaints and provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution from China and Taiwan
- At least 2 year(s) of working experience in the related field is required for this position
