- Execute operational tasks for network security solutions, including network firewalls, intrusion prevention systems (IPS), proxies and web application firewalls
- Monitor the performance and maintain network security solutions.
- Utilise various tools and solutions to troubleshoot and diagnose network problems.
- Post office-hours activation for support and troubleshooting.
- Perform data tabulation and report extraction.
- Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
- Perform network maintenance and system upgrades including service packs, patches, hot fixes and security configurations
- Monitor performance and ensure system availability and reliability
- Monitor system resource utilization, trending, and capacity planning
- Provide Level-2/3 support and troubleshooting to resolve issues
- Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure
- Select and implement security tools, policies, and procedures in conjunction with the company’s security team
- Liaise with vendors and other IT personnel for problem resolution
- Handle request and perform necessary network configuration.
- Coordinate the troubleshooting and incident root cause analysis for the managed equipment. It might include troubleshooting with other parties
- Review new release of vulnerabilities and provide recommendation to HDB. It includes obtaining of firmware, schedule and coordinate firmware patching with testers.
Requirements and skills
- Possess knowledge on networking protocols and technologies like TCP/IP, VLANs, VPNs, and routing/switching.
- Proficient with network equipment from vendors like Palo Alto, Check Point, Trend Micro, Fortinet and F5.
- Experience in solutions that supports the primary job tasks, like Network Performance Monitoring (NPM) and Security Information and Event Management (SIEM).
- Understanding of network security best practices and tools.
- Strong problem-solving skills and ability to work under pressure. Willingness to learn.
- Fundamental skills on Microsoft Office products like Word and Excel.
- Additional certifications like CCNA, CCNP or product (with reference to products listed above) certifications are a plus.
