Programme Manager

COMPANY DESCRIPTION

Montfort Care is a Social Service Agency (SSA) founded by Samuel Ng, BBM in 1998, committed to improving the lives of individuals, families, and the community facing transitional challenges through our network of services and programmes. Since its inception, Montfort Care has been guided by one purpose, that from St Louis-Marie de Montfort: Those whom the world rejects must move you the most.

Today, we are a key contributor in the family, children and senior segments in the social service landscape, offering our services via Family Service centres, a Child Protection Specialist Centre, a community kitchen, home care services, Active Ageing Centres, and the National Anti-Violence and Sexual Harassment Helpline (NAVH).

Montfort Care is committed to grow our portfolio of services and enhance our capabilities to impact more lives. With this goal in mind, we are hiring talent to join our team in our HQ functions, social service support and direct social services. Join us to co-create a community of social service.

RESPONSIBILITIES

The Programme Manager primarily develops initiatives and programmes and oversees the daily operations that are congruent with the organisation's goals and the needs of the community.

Management of Operations and Compliance

1. Consolidate status of KPIs to Director periodically
2. Monitor and track programme budget expenditure
3. Closely track programme resources are efficiently and effectively distributed
4. Ensure KPIs will be met and documented within the timeline as per funding agencies' requirement
5. Prepare all service reports

Programme Delivery

1. Propose, plan, execute and evaluate appropriate programmes for community and clients
2. Consolidate and enhance partnerships with relevant agencies
3. Provide evaluation of services
4. Identify service gaps and upcoming trends affecting programme's success
5. Ensure best practices and new methodologies implemented at enhancing programme impact
6. Provide advice on service framework for programme work plans, resource requirement and budgeting
7. Review the alignment and effectiveness of programme

Volunteer Management

1. Consolidate and track the deployment of volunteers
2. Ensure volunteers are activated and involved in whichever relevant programmes
3. Establish and match links for volunteer sources within your programme, e.g. organisations with CSR project
4. Develop and execute volunteer retention plans

Community Engagement

1. Plan initiatives to enhance the quality of care and support provided to the clients and significant others
2. Consolidate and deploy appropriate community resources and services for clients
3. Engage community partners effectively
4. Mobilise community and clients effectively

Supervision of Team

1. Lead and support the team to meet the KPIs and smooth running of the programme
2. Support and supervise staff training and development

Ad-hoc Duties

1. Provide any other support as assigned/required

• Recognized degree
• At least 4 year of programme planning experience, preferably at least 2 years in supervision of staff
• Working experience in social service field would be an advantage

Personal Characteristics & Traits

• People-oriented and excellent oral, written and inter-personal communications skills
• Analytical ability & problem-solving skills to analyse
• Ability to design initiatives to achieve expected objectives with the resources allocated
• Committed and can-do attitude

Must Have Competencies:

• Social Service Programme Development - Level 4
• Social Service Programme Implementation - Level 4
• Social Service Programme Evaluation - Level 4
• Stakeholder Management - Level 3
• People Management Level 4
• Department Performance Management Level 4

Critical Core Skills:

• Communication - Intermediate
• Influence - Basic
• Collaboration - Intermediate
• Adaptability - Intermediate
• Decision Making Intermediate

*Please refer to Technical Skills and Competency (TSCs) and Critical Core Skills (CCSs) in Skills Framework for Social Service Industry via this link: https://www.skillsfuture.gov.sg/skills-framework/social-service