Design Collection Denmark (previously MJ Group) was founded in 2006 in Singapore, when the company took over the ownership and retail operations of the Bang & Olufsen Grand Hyatt flagship store. Since then, the company has expanded to include additional retail stores, operating across South East Asia, Australia New Zealand and Europe.
Our core pillars are built around providing a strong distribution network through our strengths in marketing, sales and effective point of sale solutions, allowing our partners and portfolio of brands to focus on growth, without compromising on their unique DNA and heritage.
Today, we have three offices strategically located in Singapore, Denmark and Australia, supporting our retail networks and contract markets globally. The team works closely across departments, with flexibility, transparency and creative, to stay relevant in these ever-changing times.
Job Description – Bang & Olufsen Customer Service Coordinator
- Attend to customers’ enquiries over the phone, WhatsApp, email and walk-in
- Provide technical assistance/support to customers (training will be provided)
- Support and work closely with the installation and service team
- Manage installation and service appointments
- Liaise with Sales Support and Sales to schedule product installations
- Manage service centre and stock inventory
- Process warranty and claim submission
- Maintain and update after sales service jobs in POS
- Ensure compliance with company standard procedure to deliver excellent service
- Keep up to date with all procedures, products and services of the organisation
- Perform related administrative duties as required
- Any other ad-hoc task as assigned by Regional Service Manager
Requirements:
- Service minded (comfortable with after sales service)
- Be organised, focused on quality and pay attention to details
- Professional appearance and demeanour
- Possess a cheerful and outgoing personality with a high level of self-motivation
- Microsoft proficient
- Fluent in English and preferably Mandarin
- Only Singapore Citizen, P.R or Malaysian may apply for this role
- 5 days work week (Mondays – Fridays)
Working Hours:
Weekdays: Monday – Friday, 8:30am-5:30pm
Locations:
Service Centre Backoffice
215 Henderson Road #01-01, S(159554)
This role will report to our Regional Service Manager based in the same office.
If you are interested in this exciting position, please submit your detailed resume, current and expected salary and date of availability.
We look forward to hearing from you!
