Facilities Manager
Work Dynamics - Integrated Facilities Management
- To support the account lead for the soft Services & operations.
- To escalate to account lead if there is any issue arises on site related to soft services & operations
- To Liaise with the building management and security regarding access, car parking, etc.
- Routinely inspect cleaning inside the white space are being well maintained (comm room & closets) upon taking over
- Work with account lead for the taking over of floors, meeting rooms, cafeteria, pantry, washrooms, storage space, back of house
- Work with account lead to establish processes and protocols for cleaning various surfaces, compartments, employee touch points.
- To establish process for effective waste management with EGS, account lead and landlord.
- Development of new SOPs and EOPs related to soft services for IOI
- Ensure documentation of OMM & as built drawings related to soft services are in order
- To ensure all the warranty of white goods are well kept/documented
- To work with the project team on the detailed cleaning of the space in preparation of go-live.
- Vendor & hard service contract management to ensure that it is professionally delivered at the right costs.
- To attend trainings to understand the operation of soft services items.
- Snagging and de-snagging of the site in preparation of go-live
- Managing all outsourced service contracts including inspections and quality management of service delivery – this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.
- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems
- Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client
- Routinely Inspect all contracted services to ensure performance measures are being maintained
- Ensure Helpdesk service requests are attended to in time.
- Achieve client satisfaction to Client expectations.
- Assure a steady, clear and empathic communication flow between the facilities teams and the customers
- Liaise with building management and security regarding access, car parking, etc.
- Holistic inspection of the facility at least weekly, ensuring it is tidy, organized, in perfect working order and in good repair, with action taken to remedy any issues
- Vendor management and supervision, including contractor site briefings
- Invoice processing and cost reporting for facilities management
- Reporting on metrics, financial results and other data as required
- Ensure that the day-to-day operation of Client Facility is conducted in an efficient and effective manner
- Being proactive in identifying and implementing more efficient and/or cost-effective processes, including periodic re-assessment of vendors and products
- On-call availability after office hours for emergency needs as required
- Coordinate events, conference, and meeting room setup with BU and internal CS teams
- Manage all rooms set up
- Manage all client area facilities
- Ensure the level of service standards and cleanliness of the property, meet the set standard of the company
- Work closely with HelpDesk, Reception, Catering, and Property Operation Teams
- Assist with the preparation and regular update of the Housekeeping Department Budget, in close cooperation with the Management ensuring targets are met and costs are effectively controlled.
- Recruit, select and develop Housekeeping employees / vendors to work following the operational, financial, administrative philosophies willing to become multi skilled and perform multi tasks.
- Thorough hands on management, supervise closely all Housekeeping employees / vendors in the performance of their duties in accordance with policies and procedures and applicable laws.
- Develop and assist with training activities focused on improving skills and knowledge.
- Manage service contracts, including inspections and quality management of service delivery
- Prepare tender documentation, evaluation of tenders; prepare contracts
- Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
- Participate in Emergency Evacuation procedures including crisis management and business continuity.
- Manage all Health and Safety issues and actively participate in Health and Safety reviews
