MAIN RESPONSIBILITIES:
This role is designed to perform a variety of administrative and clerical tasks, with the main aim of providing support the Japan team.
- Translation works (English to Japanese and vice versa) –
o Marketing collaterals
o Marketing offers
o Member notification
o Website info update
o Member emails/survey results
- Represent Japan team for UAT
- Forms and template creation for RCI resorts in Japanese
o Develop and maintain updated resort templates in Japanese for
use of the Japanese Holiday Consultants-
- Assists RCI BD and Affiliate in Japan on any communication
- 3PD reports and admin tasks
o 3PD New member enrolment
o Maintain and action on emails in Japan Enquiries mailbox
o Offer letter and Successful transaction letter
o Monitor reservation payments for 3PD resorts and members
o Prepare daily 3PD reports (reservation reports to developers
o Prepare monthly reports (payments reports to Finance and 14
developers
o Prepare annual reports (reservation reports and invoice to 14
developers
o Develop and maintain an organize filing and reporting system for
all 3PD properties
o Act as the point of contact of 3PD developers for member
servicing concerns
- Any other tasks as assigned by the Ops Manager
SKILLS REQUIREMENTS:
- Ability to speak and write fluent foreign language (dependent on team requirements)
- Strong customer service focus and excellent sales skills with demonstrated track record in meeting targets.
- Able to meet performance objectives, exhibit self-discipline, display Contact Centre and company values as well as core competencies.
- Demonstrate highest level of ethics and integrity and actively participate in driving the company’s culture
QUALIFICATIONS & WORKING EXPERIENCE
- Positive learning attitude
- Self-driven, meticulous and organized with excellent communication skills
- Proven team player with a proactive style, take initiatives and competing priorities often with tight deadlines as required
- High proficiency of the Japanese language in a formal/business setting
- Ability to multi-task, work independently and under pressure in a fast-paced environment
- IT literate, with proficiency in Microsoft Office software (Word, Excel, Access and strong PowerPoint Skills), Windows Operating System (WinXP, Win7, Win Sever 2000 and Win Server 2003).
