Business Development Advisor

POSITION SUMMARY

To create high quality analytics and innovation solutions for FedEx Supply Chain business, and then to run and retain the business, generating profitable revenue.

PRINCIPLE DUTIES AND RESPONSIBILITIES

• Supply Chain Strategy Analysis, project planning and innovation

Incumbent must lead in conducting analysis and forecasting in order to satisfy customer needs and generate revenue by carrying out the following:

1. Conduct research to identify and analyze current trends in the supply chain industry to identify new business opportunities, and keep up-to-date on country-specific supply chain issues as well as their implications on solution design.
2. Assist in the analysis of business hypotheses to evaluate financial returns by performing detailed operational and financial modeling (e.g. what-if scenarios).
3. Coordinate the production of business reporting and forecasting for senior management, analyze results, and provide recommendation to FedEx management on long-term directions to improve operational and financial performance.
4. Develop a deep understanding of the customers industry and key supply chain challenges, including logistics, inventory optimization, service level, quality expectation and competitive landscape.
5. Generate new ideas that would enhance the profitability of the supply chain business
6. Collaborate and consult with SMEs (both internal and external) and with other functions (e.g., sales, marketing, IT and operations) to build customized and integrated solutions for customers.
7. Make recommendations to management within corporate guidelines and practices
8. Support preparation for business case approvals.
9. Drive the design and implementation of continuous improvement initiatives, new processes, and contingency plans with the other team members and/or with other functions for running customized operations (including selection and management principles of vendors).
10. Plan the development and implementation of the management framework to measure and report operations performance and compliance metrics within the region.
11. Manage communications of the detailed workings of the implementation plan to drive flawless execution.
12. Develop evaluation strategy with respect to the integrity of solutions, recommending adjustments when and if necessary.
13. Evaluate and review proposals to determine the operational and cost impact for new programs/services and market/operational expansion.
14. Oversee the evaluation of corrective and preventive actions to ensure a safe working environment.

• Customer Management

Incumbent must support customer relationship engagement and direct implementation of customer integrated solutions in order to maximize business profit by carrying out the following:

1. Identify customer needs and contract terms to enhance customer loyalty, design new services, and increase business revenue.
2. Assist in developing strategy to retain existing customers in order to achieve revenue targets and maintain FedEx competitive edge in the supply chain management.
3. Assist in the preparation and review of customer proposals.
4. Support efforts to get buy-in from customers and stakeholders by engaging them in meetings, presentations and dialogue.
5. Support high-level contact and direct negotiations of multiple year contracts with major customers.

• Contract Management

Incumbent must meet regulatory compliance and company policy standards for all contracts by carrying out the following:

1. Support supplier qualification and vendor assessment initiatives.
2. Collaborate with other functions to prepare contract scope, and identify an changes in scope of work.
3. Support pricing negotiation and terms of agreement with customer in order to satisfy customer needs and ensure successful signing of agreement with FedEx’s interests represented and protected.
4. Support management of the administration of contracts in accordance with all regulatory compliance standards and company policy standards.
5. Oversee adherence to proper controls to ensure contractual compliance for customers and vendors.
6. Support management of contract expirations to ensure smooth and efficient contract extensions and renewals.

• Quality Management

Incumbent must ensure that our supply chain warehouses must meet or exceed the established quality standards. You will play a critical role in maintaining customer satisfaction, improving operational efficiency, and minimizing errors or defects in our deliverables. Your attention to detail, analytical skills, and ability to identify areas for improvement will be essential for success in this role. You responsibilities:

1. Develop and implement quality assurance processes, procedures, and guidelines to ensure consistent product or service quality.
2. Conduct regular audits and inspections to assess compliance with quality standards, regulations, and best practices.
3. Collaborate with cross-functional teams, including product development, engineering, and customer support, to identify and resolve quality-related issues.
4. Monitor and analyze customer feedback, complaints, and defect trends to identify root causes and recommend corrective actions.
5. Establish key performance indicators (KPIs) and quality metrics to track and evaluate the effectiveness of quality assurance efforts.
6. Provide training and guidance to employees on quality standards, processes, and quality control techniques.
7. Participate in the design and implementation of quality improvement initiatives, such as process enhancements or technology upgrades.
8. Stay updated on industry trends, regulatory requirements, and emerging quality assurance practices to ensure the organization remains compliant and competitive.
9. Collaborate with external stakeholders, such as suppliers or regulatory agencies, to address quality-related issues or concerns.
10. Prepare and present reports, findings, and recommendations to senior management regarding quality assurance activities and outcomes.

JOB SPECIFICATIONS

Academic:

• Bachelor’s degree in business, logistics, finance, engineering or information systems related fields.
• A master's degree is a plus.

Experience & knowledge:

• Eight (8) years’ experience in the below analytics and innovation scope:
• Experience in leading successful warehouse automation projects such as AMR, Robotics, Computer Visions.
• Experience in working with IT/ Operations on innovative technology to improve warehouse efficiency and productivity.
• Experience in data analytics and ability to digest data and working with IT to extract and analyze data for productivity improvements.
• Expertise in Python, Pandas, Mongo, Angular, WebServices and EDI connectivity is preferred.
• Related experience in project management, implementation, logistic solutions engineering, is an asset.
• Proven experience in quality assurance, quality control, or a similar role, preferably in a related industry.
• Strong knowledge of quality management systems, methodologies, and tools.
• Familiarity with regulatory requirements and quality standards relevant to the organization's industry.
• Excellent analytical skills and attention to detail, with the ability to identify patterns, trends, and potential areas for improvement.
• Strong communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders at various levels.
• Proficient in using quality assurance software, data analysis tools, and Microsoft Office suite.
• Demonstrated ability to lead and facilitate process improvement initiatives.
• Certification in quality management (e.g., Six Sigma, ISO) is desirable.
• Ability to adapt to a fast-paced and dynamic work environment, prioritize tasks, and manage multiple projects simultaneously.

Attribute:

• Business-oriented and good business acumen.
• Attention to detail and result oriented.
• Good interpersonal, communication and presentation skills.
• Ability to work independently and in team settings.
• Able to take leadership on project design and implementation.
• Travel within Asia Pacific region as per project and implementation needs.
• Fluency in spoken and written English, and local language.
• Required to provide 24x7 support to Operations to assist system trouble-shooting and provide alternatives.
• Up to 30% travel may be required.