• Ensure all the BAU support queries from business are handled on priority and within agreed SLA.
• Ensure application stability issues are well taken care off.
• Ensure incidents are escalated and facilitate to enable efficient and timely service restorations.
• Ensure Preventive and detective measures of the applications are identified and implemented.
• Support the resolution of incidents and problems within team.
• Proactive event monitoring and ensuring alerts are well handled.
• Require 24X7 availability for managing the incidents and critical batch support.
• Automate processes and remove Toils.
• Scheduling application changes as required and ensuring all changes to production environments follow the change management procedures
• Liaison with App dev /Change teams and participate in Change advisory board for representing the changes.
• Experience in managing Mission critical applications running on Mainframe Environment
• Experience in Incident Management, Change Management, Problem Management.
• Very strong Hands-on experience in COBOL,JCL,VSAM,CICS,MQ, DB2 SQL
• Experience in supporting CORE BANKING applications are plus
• Along with Mainframe technologies, any experience in Java, Unix, REST API is advantageous.
• Good level of command over production Infra; performance monitoring using tools Like OMEGAMON
• SRE - Implement Site Reliability Engineering principles regarding performance, reliability, monitoring, alerting in Production environment.
• Good experience in running automation and improvements experience.
