Job Description Summary
Sales Coverage Support is responsible for supporting the sales team in their client facing activities. Work includes:
- Working with the Sales team to clarify the support required
- Determining the most effective deployment of the Sales Support Analysts (prioritization)
- Supporting in the resolution of complex issues and direct the handling of client support interactions
- Ensuring adherence to applicable internal policies and external legal/regulatory frameworks
- Partnering with sales coverage team, origination, trading, client services, operations staff and with other business areas to both gather information and direct client enquiries
Job Description
- Support APAC Fixed Income and Currencies (“FIC”) front office engagement in all KYC and Client Perimeter matters to ensure compliance with stipulated regular review deadlines.
- Involved in the management of APAC FIC’s Client Perimeter, as well as the coordination of FIC’s involvement in regional projects.
- Partake in global initiatives as part of the broader Global FIC ACO Team.
Your key responsibilities include but not limited to:
- Support FIC Front Office on matters pertaining to KYC across new client onboarding, product extension / reactivation and regular review
- Work closely with FIC sales / traders and KYC Ops to facilitate reviews of FIC’s client regular review population and resolving issues and bottlenecks
- Facilitate the review of FIC’s Client Perimeter, periodically reviewing client accounts that do not meet activity thresholds and support the bank’s ongoing effort to keep our client perimeter lean
- Adapt to the needs of the business as and when it arises e.g. BAU issues, urgent client onboarding
- Act as a business conduit between Front Office and our infrastructure partners (e.g. KYC ops, AFC, Compliance) to get tasks completed and resolve issues
- Feedback issues / lessons learnt / best practices from the regional to the broader Global teams and vice versa
- Escalate any issues to Manager on a timely basis
Your skills and experience:
- Good understanding of KYC requirements, specifically HK & SG Anti-Money Laundering / Anti-Financial Crime policies will be preferred
- 2 - 3 years of experience on Client onboarding, Middle Ops, Compliance, AFC or KYC risk-based role at a major global financial institution
- Good with Microsoft Office Tools is a must - Excel, Word, Powerpoint
- Good data analytical and problem solving skills
