Job Description
- Provide helpdesk support to end-user through appropriate communication and responsive services
- Troubleshoot and support issues related to domain, servers, end terminals, COTS application, and network
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use tools and diagnostic utilities to aid in resolving support requests.
- Document all reported incidents and service requests
- Assist and train users to improve the user experience
- Assist in deployment of hardware for customer's events at designated locations
- Support customer's events which may require some days of shift work
- Carry out patching of firmware and cyber security patches for hardware e.g. servers, routers, switches, as well as COTS patches
- Install antivirus software and ensure virus definitions are up to date.
Requirements
- Diploma in IT or with a relevant course.
- Fresh graduates are welcomed
- Knowledge in Windows server OS, Linux OS in a virtual environment would be an advantage
- Knowledge in network switches/routers would be an advantage
- Excellent written and verbal communication to convey technical ideas to both technical and non-technical audiences and contribute within a team environment
- Pro-active, dynamic and with good analytical/conceptual thinking
- Able to work independently as well as in a team and good interpersonal skills
