· Oversee operations in an auto service unit to ensure compliance with quality standards
· Contact clients and convince them to bring vehicles to their unit for repairs
· Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs
· Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs
· Conduct price negotiations with clients to reach a favorable bargain for both management and client
· Oversee the hiring and training of an effective auto service team
- Monitor inventory to regulate and ensure availability of required vehicle parts
- Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department
- Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones
- Listen to client complaints and assist in addressing their issues and resolving challenges
- Oversee the disposal of wastes such as used engine oil, soot to ensure adherence to health and safety laws
- Assign and schedule work duties to auto service staff according to their skills
- Follow up customers to obtain feedback and ensure they are satisfied with received service
