Responsibilities:
- Oversee the daily operations of the outlet for efficient operations.
- Plan and assign daily workloads to team members.
- Plan team members’ work schedules and compile timesheet
- Report on management regarding sales results and productivity
- Handle food and beverage preparation and ensure desired quality and standards are achieved
- Develop marketing strategies to improve sales and profitability
- Provide excellent service experience to all customers
- Handle all customer queries and feedback in a professional and timely manner
- Ensure that policies and standard operating procedures are strictly adhered to
- Guide and monitor work performance of all staff
- Monitor and ensure the quality of food, guest services, hygiene, cleanliness and tidiness to achieve total customer satisfaction and meet the company’s standards
- Analyze and resolve problems in a timely and accurate manner
- Oversee purchasing to stay within budget
- Able to perform additional duties as requested by the Management as and when required
Requirement:
- A minimum of 3 years’ relevant experience at the supervisory level in the hospitality or F&B Industry.
- Strong leadership skills, mature, outgoing & guest-oriented, good communication skills
- Proactive, enthusiastic, strong sense of responsibility and positive thinking
- Able to work independently and under pressure
- Shift duty is required and able to work on weekends & Public Holiday.
- 6 days working week
