Job Description:
- Provide high quality of customer service and professionalism in managing consumers feedback and enquires
- Actively collaborate with stakeholders to investigate complex cases and feedback
- Communicate effectively with consumers to ensure satisfactory solutions and updates are given timely
- Take ownership of cases by following through effectively and actively close each case
- Provide regular records and updates of cases in systems and reports
- Any other ad-hoc duties as assigned
Job Requirement:
- At least 4-5 years of experience in customer service
- Excellent verbal and written communication skills
- Problem solving skills to creatively resolve feedback and issues
- Interpersonal skills to relate cordially with different classes of people
- Ability to handle stress, adaptable and independent to work in a dynamic environment with minimal supervision
Interested applicants, please send your CVs in words format to [email protected] (R1104594)
We regret to inform that only shortlisted candidates will be notified.
