FUJIFILM Business Innovation is a global leader committed to continuously deliver innovations to customers’ businesses worldwide, for creating innovative and fulfilling workplaces by effectively adopting information and knowledge through digital transformation (DX). We have pioneered numerous technologies and accumulated expertise since our establishment in 1962, to build an environment that encourages the use of one’s creativity to maximize organizational strengths. Our portfolio includes conducting R&D, manufacturing and sales of world-class workflow solutions, IT services, and printing equipment such as digital multifunction printers (MFPs). We also offer business process outsourcing (BPO) services as well as marketing and implementation support of Enterprise Resource Planning (ERP) systems.
On 1 April 2021, we have changed the company name from Fuji Xerox to FUJIFILM Business Innovation. More than just a name change, it embodies our commitment to continue as a company that always pursues business innovation. FUJIFILM Business Innovation Asia Pacific is the regional headquarters of the global company FUJIFILM Business Innovation, providing corporate support and shared services for the Asia Pacific region.
Purpose:
- To support FUJIFILM Business Innovation Asia Pacific (FBAP), FUJIFILM Asia Pacific (FFAP) and Operating Companies (OpCos) to make use of digital technology (i.e., Microsoft Power Platform, etc) to achieve business transformation through automation and productivity improvement
- To perform the role of DX Technology Subject Matter Expert
- To drive the Centre of Excellence of the DX technologies within the Asia Pacific Region
The key roles and responsibilities are as follows:
- Supports advanced inquiries that cannot be answered by the community. This involves investigating on the issues reported, providing resolutions or workarounds
- Escalate and coordinate with Microsoft and related departments (HQ DX Initiative Department, ICT, etc.) to resolve the problem
- Review and support the design and construction of systems by the DX champions from FBAP departments/Opcos
- Deploy Operations DX activities from a technical perspective so that other departments and OpCos can learn about and implement them
- Research, learn and distribute information on new technologies such as Artificial Intelligence (AI) and Machine Learning (ML)
- Collaborate with L&D to setup in eLearning platform, where required
- Provide expert knowledge on the usage of the DX technologies to improve the technical approach or design of DX project initiatives
- Provide 24x7 systems support according to Opco/FBAP/FFAP business unit SLA
- Provide periodic reports to reporting manager on work assignment status/project progress
- Other duties as assigned
To succeed in this role, you will need to possess the following qualifications, skills and experiences:
- At least 10 years information & communication technology experience in an MNC
- Degree in Computer Science / Engineering or IT related fields
- Highly proficient with DX technologies (Microsoft Power Platform)
- Familiar with High Tech Industry
- Good IT support and troubleshooting skills
- Proficient in business as well as technical writing / documentation
- Good knowledge in application deployment & solutioning
- Good interpersonal and communication skills, both written and verbal
- Customer focus and have business sense
- Organizing, planning & good time management
- Accountable, decisive, good leadership and emotional intelligence
- Good analytical / problem-solving skills
- People oriented and good interpersonal skills in handling both internal & external resources
- Team work & collaboration with internal & external resources
- Professional ethics & integrity
- Change adaptability, flexible, able to work under pressure or tight deadlines
