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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   IT Helpdesk Support - Training and certification provided,East
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IT Helpdesk Support - Training and certification provided,East

Alphaeus Pte. Ltd.

Job Description:

  • To provide accessible, timely, effective, efficient and professional quality service to resolve problems and to delight.
  • Polite and professional service.
  • Prompt response to queries via voicemail / email / fax.
  • Accurate assessment/ resolution of problems.
  • Provide first level support to troubleshoot and solve technical problems.
  • Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, Local Area Network (“LAN”), centralized infrastructure, Wide Area Network (“WAN”), and voice services related Service Requests;
  • "How-to" assistance for Customer-defined common off the shelf applications included in its standard End User Service platform images;
  • Coordination for employee user account administration, activation, changes, and terminations, including:
  • Password/account setup and reset (various Customer system platforms) remote access connectivity (e.g., VPN), email accounts, host IDs, password resets, customer authorized mobile devices, voice/ mail administration, telephone lines, End-to-end ownership for Incident identification, escalation, resolution, and closure as agreed.


Requirements:

  • Candidate must possess at least Nitec/Higher Nitec in any field
  • IT Savy, good understanding on Windows, Email system, Network Connectivity and basic L1 troubleshooting.
  • Possesses good communication skills
  • Able to perform in stressful environment


Details:

• On Job Training Provided

• Eligible candidate may be sponsored for:

1. Diploma in Info-Communication under reputed Polytechnic

2. Internationally recognized IT Certificates in Deskside, Network and Security

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