Job Responsibilities
- Manage and upkeep the Enterprise and Regional LAN and WAN network infrastructure, including Firewalls, Routers, Switches, Access Points, Identity Service Engine, and other campus network enabling technology and appliances.
- Manage and upkeep the regional datacenter, ecommerce production, UAT/DR and SIT network, including Firewalls, Routers, Switches, Load balancers and VMware DC appliances.
- Activities can include device management lifecycle, inventory documentation, budgeting, capacity and performance planning and other compliance and security fulfillment.
- Able to translate user or business requirement into technology solution. Execute changes according to standard solution templates and established change control. Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.
- Participate in network service recovery to reduce system downtime and impact to internal users and external customer. Possess analytical and problem-solving abilities and able to work independently but knowing when to escalate. Participate in on-call duty and provide 24/7 support across regional footprint.
- Should have strong knowledge of ITIL framework and IT service management concepts.
- Experience in INC and CRQ queue and SLA management, continuous improvement and support shift -left.
Job Requirements
- Degree in Computer Science, Computer Engineering, Information Technology or relevant qualifications
- More than 10 year’s relevant working experience in managing large, networking/security platform. Banking experience preferred but not mandatory.
- Strong technical analytical and engineering competencies with hands-on experience in managing routers, switches and firewalls, Identity related technologies and WAN Transport. Up-to-date hands-on experience on technology products and platforms from Cisco, including Wireless, DNAC and APIC/ACI, Prime Infra, and Fortinet and Checkpoint, VMware NSX-T and F5.
- Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations, micro-segmentation, Content Delivery Network, 3-layered hierarchical and spine-leaf architecture and cloud networking.
- Working experience on emerging technologies such as SASE, Software defined Network, WAN and Access desired.
- A good team player with a strong sense of ownership, self-motivated and able to work with little supervision and collaborate with peers to fulfil network deliverables.
- Meticulous, energetic, resourceful and inspirational. Possess strong written, documentation and effective communication skills and ability to collaborate with diverse stakeholders. Thought leadership and influential skills to be able direct and build a higher performance team, steer and manage goals and deliverables.
- Working experience on scripting and network automation will be a bonus.
- Familiar with IT ticketing tool such as Remedy ISM and network management tools.
