Responsibilties:
• Monitor IT networks, server systems and commercial clouds.
• Single point of contact with customers/users, resolver groups, third party service providers and other departments
• Answer hotline calls and respond to e-mails within agreed timescales and SLAs
• Take ownership of incidents/service requests reported by users, track the incidents/service requests and ensure closure within agreed timescales
• Maintain documentation and comprehensive records of issues and problems
Requirements:
• Diploma/Higher NITEC in Information Technology/Computer Sciences/Electrical/Electronics/ Telecommunication
• Strong teamwork and communication skills
• Excellent customer service skills
• Prior experience in Network Operations Centre (NOC) environment preferred
*12 hour rotating shift work, shift allowances will be provided.*
Interested candidates, please forward a detailed resume and email to career{a}tempserv.com.sg
Tempserv Pte Ltd
License No: 06C3745
Attention: Wee Wan Qi / EA Personnel No: R22109446
