About Certis
We are a leading security services organisation. We put technology to work in making the world a safer place. Our mission is that as trusted partners, we protect lives and assets, and deliver integrated critical services. By empowering our people, our goal is to enable our communities to stay safe and thrive.
We offer a broad range of opportunities and career pathways for our people to grow and explore their potential. We believe that people, equipped with innovative thinking and technological capabilities will make our world safer, smarter and better.
Life at Certis
If you are a passionate individual looking for opportunities to expand your skills, and purposeful work instead of just a ‘job’, we would love to hear from you.
At Certis, no two days look alike. Our work calendars are filled with chances to collaborate with others, and bring new initiatives to life. Whether you’re looking to improve a process, or have an innovative idea awaiting a technology solution, we want you to bring your ideas to the table.
We are a close-knit team that looks out for each other, works hard to get the job done, and encourages each other to grow – the perfect place for you to grow your career!
Roles & Responsibilities
We are a leading security services provider committed to delivering excellence in every aspect of our operations. As part of our continuous growth, we are seeking a dynamic and experienced Operations Manager to join our team.
- Supervise, review, and enforce established operating procedures by the on-site teams to ensure efficiency and adherence to company standards.
- Monitor work processes and performance of on-site teams to achieve service excellence and ensure quality performance.
- Maintain accurate records of daily/weekly/monthly rosters, attendance, leave schedules, and duty schedules.
- Ensure staff adherence to company policies, procedures, and code of conduct, while effectively communicating and implementing company directives.
- Ensure manpower deployments comply fully with both MOM & PLRD regulations.
- Engage with clients to address feedback in a timely and efficient manner, attending monthly security meetings as required.
- Assist the Division Head in managing manpower, equipment, and other resources to optimize on-site team operations within budget constraints.
- Provide effective leadership to the operations team, including training and supervision of team members.
- Direct and coordinate overall activities in the operations center, including planning, deployment, and tracking of security operations.
- Act as the focal point for security incidents, preparing reports, taking follow-up actions, and informing the management team.
- Contribute to short and long-term organizational planning and strategy as a member of the management team.
- Build strong relationships with clients, regulators, and other stakeholders.
Skills & Requirements
- Diploma/Degree from recognized institutions.
- Candidates with experience as Commissioned Officers from the Singapore Armed Forces (SAF) or Senior Officers from the Singapore Police Force (SPF) are highly encouraged to apply.
- Proven leadership experience managing teams across different geographical locations.
- Self-motivated individual with a drive for continuous improvement.
- Strong team player with a high level of initiative and resourcefulness.
- Excellent communication skills at all levels.
Recognition & Award
What you can expect from us:
- Work on world-class security projects renowned for their safety, reliability and efficiency
- Commitment to your ongoing development, including on-the-job opportunities, formal programs and assistance with further education
- Community volunteering opportunities
- A competitive remuneration package, featuring performance-based incentives and a medical insurance and dental allowance.
Certis is committed to fostering an inclusive and diverse workforce culture, which is supported by our values. Our aim is to attract, develop and retain a truly diverse and high-performing workforce.
