Service Delivery Engineer / Manager
Responsibilities:
• Manage the performance of services and ensure that Service Levels are met.
• Engaging the customer and/or vendors to ensure the smooth delivery of services when required
• Communicate and liasing with clients, stakeholders and vendors.
• Provide Service Performance Reports to clients
• Leading and mentoring team members to ensure optimum operations of the System Infrastructureto meet the SLA.
• Do trending of the equipment failure and provides feedback to QA on products quality.
• Keep track of the equipment obsolete and prepare/updates service checklist.
• Ensure adequate and continuous flow of equipment to support and meet downtime of system.
Monitor of EOL/EOS of equipment installed
Requirements:
• Good communication skills, keen to learn and a team player
• Experience with contract and vendor management
• Ability to work independently, plan and provide system solution and troubleshooting
• Ability to manage stakeholders and vendors
• Knowledge of infrastructure, security access system is an added advantage
We respect your privacy and all communication will be treated with confidentiality.
If you have meet the job requirements that we are looking for or wish to find out more on this role, please contact us or apply in-confidence to us with your updated resume in MS Words format to : kelvin@starcareerconsulting.com
*Only shortlisted candidate will be notified.
Lee Soo Hong (Reg. No. R1872625)
STAR CAREER CONSULTING PTE. LTD (EA License: 20C0353)
