About the role
This position is for an Engineering Assistant, managing day-to-day priorities, solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.
Key Responsibilities:
As an Engineering Assistant, you’ll be responsible for:
- Works under immediate supervision to perform on-site field service directly to customers regarding installing, updating, operating, maintaining, repairing and removing of equipment to meet customer requirements.
- Uses detailed company guidelines to assist with installation, testing, servicing and repairing of basic equipment to conform with company operating specifications and customer requirements.
- Uses detailed company guidelines to perform basic on-site preventative maintenance, routine repair, and calibration after installation.
- Assists with inspecting equipment on a regular basis.
- Assists with maintenance of equipment logs that record performance problems, repairs, calibrations, or tests and submits weekly reports summarizing these activities.
- Scheduling of technician work schedule, for dispatching of work order through salesforce & service max platform.
- Arranging logistic required for field service including ordering of part, issuing of parts to field staff/ subcontractors, arranging delivery of required equipment or part.
- Arrange and raising Purchase Order for subcontractors for delivery and service.
- Coordination with customer on service delivery date including all required documentation for work (Permit to work, Risk Assessments and etc).
- Review entries of technician's hour and time sheets.
- Create the work order for new jobsite.
- Ensure customer service report (CSR) / service chits uploaded fir monthly invoicing.
- Manage other administrative tasks as required such as filed staff's leave, tools request, safety related request in SAP system.
- Support field staffs for any required assistance.
- Backup of Engineer during their absence.
- Support field service team for arrangement after office hours in the event of critical
Requirements
We are looking for people who has excelllent communication skills and and has good stakeholder management. If this is you, get in touch.
As a minimum you must have:
- Minimum O Levels.
- Entry level are welcomed.
- Prior working experience in HVAC or Mechanical Engineering related fields are preferred.
- Experience in Scheduling and Planning are advantageous.
