About the Client
Our client is a leading Bank
Responsibilities
i) Lead and execute the migration from Avaya communication systems to Microsoft Teams across 23 countries, including planning, implementation, and post-migration support.
ii) Assess current Avaya infrastructure across different geographical locations and develop migration strategies to ensure compatibility with Microsoft Teams, Verint Verba recording, Operator Connect, and Ribbon SBCs.
iii) Collaborate closely with internal stakeholders, including business users across different countries, to understand business needs, gather and validate user requirements, and to finally define the migration scope.
iv) Develop detailed migration plans, timelines, and communication strategies to ensure stakeholders are informed and engaged throughout the global migration process.
v) Configure and deploy Microsoft Teams environments, including user provisioning, channel creation, and security settings, considering regional differences and compliance requirements.
vi) Integrate Verint Verba recording solution with Microsoft Teams to ensure compliance with regulatory requirements across different countries.
vii) Configure Operator Connect functionality to enable seamless communication between Microsoft Teams and legacy telephony systems in various geographical locations.
viii) Deploy and configure Ribbon SBCs to facilitate secure connectivity between Avaya systems and Microsoft Teams, considering network infrastructure and regional regulations.
ix) Provide technical guidance and support to end users during the global migration process, ensuring a smooth transition and minimal disruption to business operations across different countries.
x) Troubleshoot and resolve issues related to Avaya to Teams migration, Verint Verba recording, Operator Connect, and Ribbon SBC integration, considering regional variations and network complexities.
xi) Coordinate with third-party vendors and service providers across different countries as needed to facilitate the global migration process. - Document migration processes, configurations, and best practices for future reference, ensuring consistency and compliance across all locations.
Skills/Requirement
Bachelor’s degree in computer science or equivalent experience related field.
ii) Minimum of [8-10] years of experience in Avaya communication systems administration and support.
iii) Strong expertise in Avaya Aura Communication Manager, Session Border Controllers (SBCs), and other collaboration platforms.
iv) Experience with Microsoft Teams administration and integration, including configuring voice features, meeting policies, and security settings.
v) Familiarity with Verint Verba recording solution and its integration with Microsoft Teams.
vi) Knowledge of Operator Connect functionality and its configuration for Microsoft Teams.
vii) Experience deploying and configuring Ribbon SBCs for secure connectivity between telephony systems.
viii) Strong communication and interpersonal skills, with the ability to effectively communicate with business users across different countries, gather requirements, and explain technical concepts in non-technical terms.
ix) Excellent planning and organizational skills, with the ability to develop detailed migration plans, timelines, and communication strategies for global projects.
x) Advantage: Knowledge of Azure cloud solutions
- Strong troubleshooting skills and ability to diagnose and resolve complex technical issues across different geographical locations.
Interested candidates, who wish to apply for the above position, please send in your resume to [email protected]
We regret to inform that only shortlisted candidates will be contacted.
PERSOLKELLY Singapore Pte Ltd EA License No. 01C4394 EA Reg No: R23118975 (ABDUL RAHMAN ANSARI RAJA)
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