Key Responsibilities:
• Provide timely and effective level 1 technical support for application-related incidents and service requests.
• Troubleshoot and resolve application issues, both independently and in collaboration with development teams.
• Research, resolve, respond to and document end user reported issues/inquiries.
• Monitor application performance, identify bottlenecks, and implement performance enhancements.
• Maintain documentation related to application configurations, troubleshooting procedures, and known issues.
• Stay updated with industry trends and emerging technologies to drive continuous improvement in application support processes.
Requirements:
• Minimum 1 year relevant experience
• Strong technical knowledge and experience in supporting enterprise-level applications.
• Proficiency in troubleshooting application issues, performing log analysis, and using monitoring tools.
• Process good communications skillset
• Experience with databases and SQL query language.
• Familiarity with software development life cycle (SDLC) and ITIL principles.
• Excellent problem-solving and analytical skills.
• Effective communication and collaboration abilities.
• Ability to work under pressure and prioritize tasks in a fast-paced environment. Preferred Skillset
• Oracle Database - Basic
• MySQL Database - Basic
• Jira • Exce
