Job Description & Requirements:
The Import Specialist will handle customer service and operations for all international air import freight activities while maintaining compliance with all government and industry standards. This role will handle both the movement of freight from the point of origin as well as customs related responsibilities. This is an onsite position. The focus will be on Import clearance with transportation experience.
Must possess knowledge and understanding of international air import operations, procedures, requirements, and compliance. Knowledge of all import regulations. Willing to contribute to situations occurring after hours.
Key Responsibilities
· Arrange collection and deliveries of freight for international air import moves.
· Taking operational, routing, and customer service responsibility for all shipments handled.
· Using preferred list of truckers and vendors to identify customer solutions based on rates and service.
· Coordinating between shippers, consignees and air carriers.
· Complete all necessary import documentation in order to remain compliant with regulations.
· Entering import shipment information into the system.
· Receive, review, and process documents, follow up with origin offices for clarifications and resolutions on paperwork, and follow all processes to ensure smooth completion.
· Establishing and maintaining a positive relationship with customers and vendors.
· Providing classification recommendations to customer with approval.
· Coordinating and preparing all necessary import documentation.
· Responding to any customer questions concerning import milestones, shipment status, and charges.
· Remain within company guidelines to customer inquiries regarding shipments.
· Escalating uncommon, complex customer issues to the next level manager for resolution when necessary.
· Processing the billing and invoicing for the shipment.
