Position: Data Center NOC Engineer
Location: Tampines, Singapore
Terms: Full-time - Shift work
- Continuously monitor network systems and other infrastructure components for performance, availability and security
- Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
- Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
- Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
- Maintain detailed records of actions taken during the resolution process.
- Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
- Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
- Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
- Generate regular and ad-hoc reports on network or system performance, incident statistics and other relevant metrics for review if required
Requirements:
- Must be a detail-oriented and proficient in troubleshooting
- Diploma / Degree in IT / Computer Engineering or equivalent
- 3 years of experience in IT Support & Monitoring
- Proficient in monitoring tools and software
- Strong troubleshooting skills
- Good understanding of network protocols
- Ability to manage and prioritize incidents following established procedures
- Ability to communicate effectively with other team members during incident escalation
- Strong documentation skills to maintain record of incidents and actions taken
- Knowledge of network configurations and hardware
- Possession of networking related certifications
- Basic server administration skills
- Able to work in a rotational shift schedule of 12 hours per shift including nights and weekends
All applications will be treated with strictest confidence. We regret to inform you that only shortlisted candidates will be notified.
EA License No.: 19C9807
Registration No.: R22110120 (Yu Chien Han)
