Senior Account Manager (Customer Success), Local Markets Team (SPEEDA, Singapore-based)
We seek a talented Account Manager to demonstrate value through lasting rapport with our clientele, primarily in the financial services and consulting sector.
Founded in 2008, Uzabase is a fast-growing tech company, providing a foundation of intelligence that supports the research needs of businesses. We compile, distil and analyse global information to empower users to make timely data-driven decisions, unleashing their creative and innovative potential.
Our flagship product, SPEEDA, helps to increase work productivity and efficiency by providing users with the information they need for strategy formulation, market research and company analysis; this includes company information, industry reports, M&A/fundraising data, global news and experts’ insights, all in one platform.
Trusted by more than 1,700 clients, including financial institutions, consulting firms, corporate advisory firms, private equity funds, MNCs and government investment agencies, SPEEDA is known by its users as the go-to platform for Asia-focused research.
Uzabase Group has offices in Japan, Singapore, the United States, China and Sri Lanka.
Responsibilities
This role manages account renewal activities of our non-Japanese clients in Southeast Asia. You will be responsible for churn risk mitigation and partner with our Customer Success Managers to develop account strategies to optimize long-term value for our clients.
SPEEDA is used by Finance and Consulting industry professionals, so you should be comfortable interacting with senior managers in the industry. Reporting to the Head of Local Markets for SPEEDA Southeast Asia, you will help execute comprehensive account strategies across client segments.
- Understand clients’ businesses, collaborate with the Customer Success team to develop account strategies and drive research projects
- Demonstrate the value of SPEEDA to all users within an assigned market, either in person or through digital mediums
- Achieve the monthly churn rate target
- Be a trusted advocate for data-centric and research-centric decision-making across multiple functions under each account
- Advocate for clients while highlighting market risks and opportunities; foster open communication and collaboration with cross-functional teams
- Exhibit high integrity, professionalism and initiative while working under minimal supervision
Qualifications and Experience
- A bachelor’s degree in Finance, Economics, Business Management or Accounting, with preference for CFA or similar certifications in financial modelling
- Two to three years of B2B Account Management or Customer Success in a SaaS or technology company in Southeast Asia; experience in sectors such as consulting, banking, FinTech or research will also be considered
Desired skills
- Excellent written and spoken English
- Strong interpersonal skills with the ability to maintain good relationships with professionals
- An independent problem-solver and confident presenter, comfortable operating in multicultural settings
- Comfortable with ambiguity, flexible and eager to learn
What do we offer?
- Flexibility (hybrid working arrangements) and autonomy (the freedom to chart out your career growth with team support)
- Competitive remuneration package, including incentive bonus
- Regular travel within Southeast Asia
- Two “long vacations” (seven consecutive days) per year in addition to regular annual leave and childcare leave
Our culture
We acknowledge and celebrate each other’s differences, including diversity of experience, views and cultural backgrounds. It is this diversity that enables us to take on new challenges and innovate in ways that would otherwise be impossible. That means empowering everyone to express their unique points of view and passionately pursue their goals without the roadblocks of hierarchical thinking.
We want to be an organisation that can empower and develop talented people, unique personalities and anyone with something special to add. In short, we want to meet you.
